Difficulties in navigating the system was a strong theme raised by the focus groups. Individuals who had organised care for their loved ones described their experiences in stark terms and care workers agreed
People suggested that there should be a single place–not online–or a point of contact, like a care navigator–to offer people advice or guidance.
Care Navigators, like Broker and Advocate already mean different thing to different people and has quickly become more jargon. Care Navigators should be the 'golden thread' that brings together a range of experts rather than one person trying to be all things to all people. Our Care Navigators are local teams working within their community, they have a clear 'route map' to advise and support people choosing and paying for care.