Who are we?

The Care Adviser Network was formed in 2011 and registered with Companies House in Sept 2015 with a social enterprise statement as a limited (by Guarantee) company in England and Wales. Company Number 9757905.

The Care Adviser Network and Care Adviser website (https://careadviser.co.uk) represent the Care Adviser Award and associated learning courses aim to promote a standard for those who give information and advice on choosing and paying for adult care. 


Terms of Use

Please read these terms of use carefully before you use the Care Adviser Network website. By accepting and using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please do not use the site or continue with the online resources.




Access to our site is permitted on a temporary basis, we reserve the right to withdraw or amend the service we provide on our site without notice. Parts of the site may be restricted to registered members. By accessing any part of the website, you shall be deemed to have accepted these terms in full. 



Where members are invited to log in for any part of this website, each membership is for a single user only. You must not share your user name and password with any other person or with multiple users on a network. Responsibility for the security of any passwords issued rests with you. We will only hold the information given during the registration process on a secure online server. Please remember that the internet/email is not a completely secure and it may be possible for others to intercept and read email messages.



Contribution to the site/submission of work

For those submitting contributions to the site or responses to the Care Adviser Award, agreeing to the terms and conditions is taken as a declaration that all submissions are your own, and for those submitting responses to the award, without help from another person.



Links to/from other websites

Links to third party websites on the Website are provided solely for your convenience. We have not reviewed all of these third party websites and do not control and are not responsible for their content or availability. We do not endorse or make any representations about them, or any material found there. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

You must not post or transmit to or from the Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or (b) for which you have not obtained all necessary licenses and/or approvals; or (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the website (including, without limitation, by hacking).  

Beyond our control

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site.  Any transmission is at your own risk.


Privacy Policy 

We are committed to ensuring your privacy is protected. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. 

We update this Policy from time to time so please review this Policy regularly. Last updated 3/1/21. 

In order to provide access to this site, we need to collect and store personal information about you. This privacy notice relates to user and Member accounts created on this site and data that we may collect about you. It states:

  • The legal basis for the use of your personal data on the Care Adviser website

  • Why we collect your data

  • What we collect

  • What we do with your personal data

  • Your rights, including your right to withdraw your consent and your right for the data to be deleted

  • How to get in contact with us or make a complaint

In order to use the Care Adviser website we ask that you read and agree to this privacy statement.

Information We Collect 

In running and maintaining our website we may collect and process the following data about you: 

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. 

  • Information provided at the time of registering to use our site, subscribing to our service, posting material, requesting or purchasing further services 

  • Information that you provide when you communicate with us by any means for example purchasing a product in the store or registering to receive a newsletter or access the members area of the site.

How we use your information 

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes: 

  • To provide information to you that you request from us relating to our products or services. 

  • To provide information to you relating to other products that may be of interest to you. 

  • To inform you of any changes to our website, services or goods and products. 

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding related goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time. 

Storing Your Personal Data 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. 

Disclosing Your Information 

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below: 

  • In the event that we sell any or all of our business 

  • Where we are legally required by law to disclose your personal information. 

  • To further fraud protection and reduce the risk of fraud. 

Your responsibilities 

You may be provided with a password for access and we ask that you keep this confidential and not share it with anyone else. 

Beyond our control 

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to or from our site. Any transmission is at your own risk. 

Access to information 

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Where consent is required to process both standard and sensitive types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used. Agreement with this Privacy Notice and its accompanying Terms and Conditions (as applicable) (and any Data Processing Agreements, if they apply to you) will be considered to be explicit consent and we will keep a copy of the records of that consent for audit purposes.


You may withdraw consent at any time by: Identifying your role for example User, Member, Staff member, Site Admin etc. and the data you wish to withdraw.

Please send any questions, comments and requests regarding this privacy policy via email or our contact us form


In recent years, various EU (European Union) Member States have passed laws which require website owners to inform their visitors of cookies placed by the website, and receive their consent to use certain types of cookies. Your consent will be requested with a 'pop up' screen when you visit first visit the website.

Cookies can be useful and remember information to make browsing easier but they may also pose a risk and provide information regarding the computer used by a visitor.


There are two types of cookies:

Transient cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site. 


We may use cookies where appropriate in order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. 

You can adjust the settings on your computer to decline any cookies if you wish. This can be done by activating the reject cookies setting on your computer. 

Deleting Cookies

Managing and deleting cookies may differ depending on the way you browse the internet. This article may help ( this link will take you to a third part site)

Updates and changes

The terms of use were last updated Jan 2019. Any changes we may make to our terms of use will be posted on this page. We believe it is important to keep the site updated and aim to update regularly but may change the content at any time.

We may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update but will take all due care and attention to do so. Information used is correct at the time it is added to the site.


Intellectual property rights

©careadvisernetwork 2011 - 2021. All rights reserved

ALL works are protected by copyright laws with all rights reserved. The Care Adviser Network must be acknowledged as the author of material used where permission has been granted. Unless otherwise stated, the copyright, trademarks and other intellectual property rights in all material on our site and that published to the Care Adviser Network e learning site are owned by Care Adviser Network, Taylored Training or our licensors and by using the site you are agreeing to the terms and conditions including respect of the intellectual property rights for the information provided by the main contributors to and editors of the website. 

You must not use any part of the materials on our sites for commercial purposes without obtaining a licence to do so from us and may not reproduce or adapt the Website in whole or in part without our prior written consent, except for the purpose of accessing our products and/or services and for producing print outs for your own personal and non-commercial purposes.

No part of the Website may be reproduced in part or full or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 


Whilst we strive to provide accurate information and services with reasonable care and skill, the Care Adviser Network cannot be held responsible for individual interpretation or decisions made based on the information provided by this website or the content of any third party websites linked to provide further information. No part of the content may be interpreted as advice. No responsibility can be accepted by Care Adviser Network for any loss occasioned by a person acting or refraining from acting on the basis of the information from this website content.

Information and material is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we cannot be responsible for any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for; loss of income or revenue, business, profits or contracts, anticipated savings, data, goodwill, wasted management or office time and/or any other loss or damage of any kind, however arising (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.


Professional partners, members and individuals on the Register are individually and solely responsible for the information and advice that they provide, and any associated costs and insurance requirements



Questions, comments and requests regarding terms of use, appeals against a Care Adviser Award result should initially be sent using the contact us form.